How far in advance should I schedule a vehicle shipping?
We request that you schedule your vehicle move as far in advance as possible. The sooner your car or truck is booked for shipping the better we can adhere to a timeframe and cost structure that fits your needs. If emergency auto transport is needed, we can make arrangements to have your vehicle shipped within 48 hours.
Do I have to be present when the vehicle is picked up or delivered?
Yes, we request you, or a designated person, be present upon pick up of your vehicle. A post-transport vehicle inspection is performed and a contract bill of lading must be signed.
How do I prepare my vehicle?
No more than 100 pounds of personal items may be in the vehicle at the time of shipping, and they must not block the front or back windows of the vehicle.
Absolutely no firearms, hazardous materials or illegal contraband are allowed to be stored in the vehicle at any time.
Please also take precautions against any dramatic changes in weather that may affect your vehicle during the move.
Why should I use an auto transport broker versus any auto carrier?
Licensed auto transport brokers have a scheduling flexibility advantage over basic auto carriers. A non-licensed auto transport carrier might have a set route or time schedule that they adhere to which can lead to major inconveniences on the customer’s behalf.
Bonded and licensed auto transport brokers such as New England to Florida, doing business as American Transport (M/C #652903), can refer your order to another licensed and insured carrier that is better suited to meet your requests, if needed. At New England to Florida, we take as much pride in our auto transport broker network as it affects our business and our image directly.
How do I know that a broker or carrier is licensed & insured?
To check whether a company is legitimate or currently licensed, click here to view the Federal Motor Carrier Safety Administration Carrier Search.
- Next to Docket Number, make sure MC is chosen from the dropdown, then in the next box type the company’s MC#. Click Search.
- When the next window appears, click on HMTL.
- Look for ACTIVE in the broker column for brokers.
- Look for ACTIVE in the common or contract column for carriers.
Is my vehicle insured during the auto transport process?
Each carrier is required to carry a minimum of 750,000 to$1,000,000 auto liability insurance and 100,000-500,000 cargo insurance with deductibles can range from $250-&2500 to the customer which means the carrier has to pay that first before insurance company pays. In the event that a vehicle is damaged in transit, New England to Florida personnel will initiate the damage claim immediately upon receipt of all information and paperwork from the involved parties. American Transport reserves the right to use their Auto Body shop if he feels estimated are too high.
How and when do I pay?
New England to Florida accepts payment by all major credit cards plus 3%. Initial deposit is by credit card. The balance may be paid by cash or bank check only. Seasonal transport needs to be paid in full on pick up
New England to Florida doesn’t charge a broker fee or deposit until after your vehicle has been picked up by a carrier. Please note that carriers may charge you a cancellation fee if you cancel once they are en route to pick up your vehicle.
Why does a truck cost more than a regular car?
Vehicle shipments are based on the amount of weight a truck can legally carry. This is why there may be a small price difference. Also shipping via our enclosed trailer and transport of inoperable vehicles may cost more.
What is door-to-door service?
Door-to-door service means the car transport driver will get as close to your door within limits of safety and legality. Many cities have restrictions on large trucks prohibiting them from going through residential areas. Most of our auto shipping trucks are very big and require a large area to turn around. If access to your home is restricted by narrow streets, low-hanging trees, electrical lines, and other dangerous obstructions the driver may ask to meet in a nearby parking lot where it is safe to load or unload.
